Many of us who work in high-tech have family that we consider so-called civilians.
Civilians to us are those computer users who are not only non-geeks, but are so far out of the loop on high-tech mechanics that they use Microsoft Word, but don't know enough to call it a word processing application. They just know that it lets them write things.
Google, exasperated by the number of people who don't seem to know what a Web browser is (see this Google-conducted interview from New York City), today launched this WhatBrowser.org Website, which defines what a Web browser is and lets users download the applications that let us surf the Web.