Where do you go when you run into issues in Google Chrome that you can’t fix on your own? Say you get Shockwave Flash has crashed messages all the time, or can’t install extensions from third party sites. You probably fire up your favorite web browser, open your favorite search engine and search for the issue that you are experiencing in hope that someone else already encountered it before, and posted a solution online.
That works well for common issues and it is relatively certain that you will find a blog or forum post on the Internet to help you out. Sometimes though this first attempt at troubleshooting the issue may not have the desired result. Or maybe, you need help with an issue that no one has encountered before, for instance if you are running a cutting edge version of the browser that just got released.
There are two locations on the Internet where you get -official- support for Google Chrome. Google is unfortunately a company that tries to minimize support for the majority of its products. This means that you can’t call Google support because there is no such thing for us mere mortals. But there is also no email support available either. This is leaving users with support forums and product help.
The Chrome help site should be your first stop, as it is not only listing tips on how to use Chrome but also problem fixing help for common issues that users may experience while using Chrome. Plus, you avoid the embarrassment of posting a question in the support forum that is already answered here.
Chance is however that Chrome help won’t -uhm- help, which leaves you with the support forum. You do need a Google account to post here, and depending on day, time and luck, your post may be picked up by a Google employee. Usually though that won’t happen and it is more likely that other users try to help resolve your issue. Sometimes though you may not get a single response here.
Instead of giving up just yet, there is another option that you have to improve your chance of getting a response. You find posts by Google Chrome community managers pinned at the top of the forum. To get the attention of these community managers send them a message on Google Plus.
Be sure to be precise and polite when you do, as this improves your chance of getting a response. It is a little known tip that works surprisingly well if you run into issues. This actually works well if you have issues with other Google products.
Either way, I still find that Scribe just isn't all that handy for competent, speedy typists. You'll have moved on to your next word long before suggestions ever appear in most cases.
For Chrome users who type at a more modest rate of speed, however, the Scribe extension may very well be worth installing. If you find autcomplete helpful while texting on your cell phone, Scribe is probably right up your alley.
One gripe: the default activation hotkey is Ctrl+J -- which is the same sequence used to access Chrome's downloads page. How about making this customizable, Google?
One additional gripe: if you're typing into a field which already auto-suggests (such as tag fields on various Web apps like wordpress), Scribe could give you some grief. Make sure you turn it back off before typing in such fields.
Bonus points to the commenter who submits the most LOL-worthy comment created entirely with Google Scribe!
Google Chrome's sync features can be incredibly handy for those of use who run the browser on multiple computers. Every now and then, however, you may run into a problem. In my case, I had certain bookmarks which kept popping back up even though I'd previously deleted them.
Today I got an email from a reader, John, who was having a similar issue with his extensions. "Recently LastPass has found a way to stay in there, but all my other extensions are gone, no where to be found, not even at chrome://extensions," he wrote.
So, how does he fix this? I've tried a couple things in the past which seem to help.
- Sign out of Chrome Sync and sign back in. To do this, click the wrench menu icon and then click options. Once the window appears, click the Personal Stuff tab and press Stop syncing this account. Confirm by pressing Stop syncing.
This method will work best when you're not signed in to Chrome elsewhere -- so remember to close your browser on your secondary machine before you begin.
- Change your Google account password. Also recommended as a quick way to kill 3rd-party app access to your Twitter account, a quick change of your Google password will break sync and give you a chance to start fresh. This link should take you to the password change page, or you can visit your Google Dashboard.
This will prevent all your systems from re-syncing, regardless of whether or not you closed the browser first.