Where do you go when you run into issues in Google Chrome that you can’t fix on your own? Say you get Shockwave Flash has crashed messages all the time, or can’t install extensions from third party sites. You probably fire up your favorite web browser, open your favorite search engine and search for the issue that you are experiencing in hope that someone else already encountered it before, and posted a solution online.
That works well for common issues and it is relatively certain that you will find a blog or forum post on the Internet to help you out. Sometimes though this first attempt at troubleshooting the issue may not have the desired result. Or maybe, you need help with an issue that no one has encountered before, for instance if you are running a cutting edge version of the browser that just got released.
There are two locations on the Internet where you get -official- support for Google Chrome. Google is unfortunately a company that tries to minimize support for the majority of its products. This means that you can’t call Google support because there is no such thing for us mere mortals. But there is also no email support available either. This is leaving users with support forums and product help.
The Chrome help site should be your first stop, as it is not only listing tips on how to use Chrome but also problem fixing help for common issues that users may experience while using Chrome. Plus, you avoid the embarrassment of posting a question in the support forum that is already answered here.
Chance is however that Chrome help won’t -uhm- help, which leaves you with the support forum. You do need a Google account to post here, and depending on day, time and luck, your post may be picked up by a Google employee. Usually though that won’t happen and it is more likely that other users try to help resolve your issue. Sometimes though you may not get a single response here.
Instead of giving up just yet, there is another option that you have to improve your chance of getting a response. You find posts by Google Chrome community managers pinned at the top of the forum. To get the attention of these community managers send them a message on Google Plus.
Be sure to be precise and polite when you do, as this improves your chance of getting a response. It is a little known tip that works surprisingly well if you run into issues. This actually works well if you have issues with other Google products.
I have not really noticed any crashes or hangs in Google Chrome, or other web browsers for that matter, in recent time. That said, I do know of a few users who are experiencing crashes in the browser, either because they emailed me asking for help, or because I know them personally and they have mentioned issues to me.
Even though Chrome is running fine for the majority of users, it too has issues of its own. From too high memory usage to sound issues and ads in the browser to the dreaded Oops! Google Chrome could not connect to error.
Chrome users may experience crashes when they are running third party software that is not compatible with the web browser. It can be that an older version is outdated, or that even the latest version of an application is not compatible with the browser.
Software incompatibilities are the primary reason for crashes and hangs in the Chrome browser. Many of the issues can be resolved with updates, but since you do not know which program to update, it is recommended to update them all. Try a program like the software updates monitor Sumo to find out which of your programs need updating.
Usually it is an app that is running at the time Chrome is running or an app that is somehow integrated into the browser. This can be a security software, a download manager, or a desktop app that runs all the time on the computer.
The following list highlights applications that may cause Chrome to crash or hang.
- Internet Download Manager (IDM) – This issue is caused by outdated versions of Internet Download Manager. If you are running IDM 6.02 or earlier, you may experience crashes in the Google Chrome web browser. To resolve, update the program to the latest version (at the time of writing that is 6.12). You can alternatively disable advanced browser integration under Options > General in IDM.
- Asus EeePC print crash – Asus EeePC owners that have Asus WebStorage installed my experience print crashes in Chrome. This too is caused by an outdated program version which you can resolve by updating Web Storage to the latest version.
- Stopzilla (iS3 Anti-Spyware) may cause Chrome to crash. Google suggests to update the program to the latest version to see if it resolves the issue. If not, disabling or uninstalling is an option.
- NVIDIA Network Access Manager is incompatible with Chrome. Suggested actions are to temporarily disable the software
- The performance optimization and monitoring application NVIDIA nTune is incompatible with Google Chrome. Temporarily disabling may resolve the issue.
- NVIDIA Desktop Explorer is also incompatible with Google Chrome. This is caused by the nvshell.dll which you may want to remove from the system. Alternatively, disable or uninstall the desktop manager.
- ESET Nod32 Antivirus – Earlier versions of the antivirus software are incompatible. If you are running version 2.7 or earlier you may notice crashes in Chrome. Solution: update to the latest version or disable Internet monitoring.
- Hide My IP may cause crashes in Google Chrome. Disable for the time being or check for updates to see if it resolves the crash issues.
- Venturi Firewall can crash Chrome as well. Try updating the desktop firewall to see if it resolves the issue. If not, disabling or uninstalling may be the only option if you want to continue using Chrome.
- WinMount, a program to compress and decompress archives and to mount archives on the system, appears to be incompatible with Chrome. You may try and update the software, or if that does not work, disable it instead.
- PPLive, a live video streaming software, may cause Chrome to hang or crash. To resolve, update to the latest version. If issues remain, disable the integration in Chrome.
- Folder Size
- Profile corruption. If Chrome crashes seconds after opening, or get “Aw Snao” error messages all the time, your profile may be corrupt. Follow the instruction posted here to create a new default profile to see if it resolves the issue.
- Other software that may crash Google Chrome: Safe Eyes Parental Control Software, ContentWatch, Microsoft Office XP Input Method Editor,Naomi Web Filter,Trusteer Rapport. Try updating first, if that does not help, disable or uninstall.
If you can’t find a solution and do not want to or can’t uninstall or disable the application causing the issue, you may want to post in the official Chrome support forum to get help with the issue.
Avast 7 has been released a few days ago and it has not only received praises but also criticism by part of the security software’s user base. Users have been complaining about a variety of things, including slow system starts on Windows 7 among other things (Caused by the installation of Microsoft Security Essentials on the machine. The only fix is to uninstall Avast or MSE). Two Ghacks readers have mentioned another issue after upgrading to Avast 7. The software did install the Google Chrome browser on their system, and made it the default system browser.
When you run the Avast 7 installer, you are greeted with a start screen where you can select the express, compatible or custom install options. Express basically installs the antivirus software with the default settings, compatible installs it as a second line of defense in addition to other security software running on the system, while custom install offers the means to select the program modules that you want to install.
The very same page lists another program that will be installed if Avast users do not pay attention to the menu. The lower quarter of the screen advertises Google Chrome, and displays two selection boxes. These boxes are checked by default, so that Avast 7 will install Google Chrome on the system and make it the default browser on the system.
The option to not install Google Chrome does not come up afterwards anymore, even if you select the custom installation option. That’s a big usability issue comparable to toolbar and adware offers that you find in other program installers from time to time. The Chrome installation may not happen right away, as it was reported to commence after the first system boot.
Process Explorer now shows the total CPU utilization for multiprocess apps like Google Chrome. A pair of new monitoring tools have been added, and allow tracking of hard disk and network activity. By default, they're all crammed into Process Explorer's main toolbar, but a quick drag-and-drop gives you a full-window timeline.
Sadly, my desktop system won't be able to take advantage of one big addition to Process Explorer 14: support for more than 64 CPUs. One day...